Refund and Returns Policy

At TrailPro, your satisfaction is our priority. If a product is defective, damaged, or simply not right for you, we make returns simple and transparent.

1. Return Eligibility

Returns accepted within 30 days of delivery
Items must be unused, undamaged, and in original packaging
Proof of purchase required

Contact contact@trailpro.shop before returning any item.

2. Non-Returnable Items

Clearance, sale, or final sale products
Customized or personalized items
Used or damaged merchandise

3. Return Process

Email contact@trailpro.shop with your order number and reason
Await return authorization and instructions
Ship the product as instructed
Refund or exchange is processed once the return is received and inspected

4. Refunds

Typically processed within 5–10 business days
Returned via original payment method
Confirmation email sent upon completion

5. Shipping Costs

Returns due to personal preference are customer-paid
Defective or incorrect products: TrailPro may cover return shipping

6. Exchanges

Exchanges are possible if stock is available. Otherwise, a refund will be issued.